qg5f's Privacy Policy

qg5f is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our members. This privacy policy explains what personal information we collect when you use the qg5f platform, why we collect it, how we use it, and how we keep it safe.

This policy applies to our website, mobile version, and all related services. By using qg5f's services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

We collect various types of information for the purpose of opening an account on the qg5f platform, using our services, and processing transactions. Details are provided below.

2.1 Information You Provide Directly

The information you share with us directly includes:

• Full name and date of birth (for age verification — for those aged 21 or above only).
• Email address and mobile number.
• Payment-related information — bKash, Nagad, Rocket or bank account number (for processing transactions).
• Documents submitted for identity verification (national ID card or passport details).
• Any information provided when contacting our support team.

2.2 Automatically Collected Information

When you use the qg5f platform, some information is collected automatically:

• IP address and device type (mobile, desktop, etc.).
• Browser and operating system information.
• Date, time, and session duration of platform access.
• Data collected from cookies and similar tracking technologies.
• Gaming activity and transaction history.

2.3 Information Received from Third Parties

To verify identity and ensure financial security, we may sometimes collect supplementary information through trusted third-party services. In such cases, we collect only the minimum necessary information.

qg5f uses collected information only for the following legitimate purposes. We never use your information for unnecessary or unauthorised purposes.

• Account management: To complete the registration, login, and account verification process.
• Financial transactions: To securely process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.
• Service improvement: To personalise the platform experience and develop new features.
• Customer support: To provide prompt and effective resolution of your questions and issues.
• Security and fraud prevention: To ensure account security and detect suspicious activity.
• Legal compliance: To fulfil applicable legal obligations.
• Responsible gaming: To monitor members' gaming habits and provide assistance when needed.
• Communication: To notify you of important policy changes or account-related matters.

qg5f uses cookies and similar technologies to operate the platform properly. Cookies are small data files stored on your device that help improve your browsing experience.

4.1 Cookies We Use

• Essential cookies: Required to maintain login status and ensure security. These cannot be disabled.
• Functional cookies: To remember your preferred language, theme, and other settings.
• Analytics cookies: To analyse platform usage and improve the quality of our services.

4.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent some key platform features from working properly. Please refer to your browser's help section for more details.

qg5f does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances.

5.1 Service Provider Partners

Operating our platform requires the assistance of certain trusted third parties, such as payment processors (bKash, Nagad, Rocket, banks), identity verification services, and technical infrastructure providers. These partners are bound by contract with us and may only use information for the specified purpose.

5.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable legal obligations. In such situations, we will provide only the minimum necessary information.

5.3 Business Transfers

If qg5f's business operations are restructured or transferred for any reason, relevant customer information may also be transferred. In such a case, you will be notified in advance.

qg5f follows modern technology and strict security processes to keep your information safe. The key components of our security framework are:

• SSL/TLS encryption: All information transmitted between your browser and our servers is protected by industry-standard SSL encryption.
• Secure databases: Stored information is kept in encrypted databases and access is strictly controlled.
• Two-step verification: Multi-layer security verification is available for account access.
• Regular security audits: Regular security assessments are conducted to identify platform vulnerabilities.
• Staff training: All our staff follow strict policies on privacy and data protection.
• Payment security: Every bKash, Nagad, Rocket, and bank transfer transaction is processed through secure channels.

However, no one can guarantee complete security of data transmission over the internet. We therefore ask you to stay vigilant as well — never share your password with anyone.

We retain your personal information only for as long as necessary or legally required. The general policy is:

• Account-related information is retained for as long as the account remains active.
• Financial and transaction records are retained for a defined period after account closure as required by law.
• Customer support communication history is retained for a limited period to ensure service quality.
• Information beyond legal obligations is deleted when no longer needed.

If you request deletion of your information, we will fulfil that request in a timely manner subject to legal obligations and notify you accordingly.

As a qg5f member, you have the following rights regarding your personal information.

8.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. Ensuring accurate information is stored is also our responsibility.

8.3 Right to Erasure

In certain circumstances (such as after closing your account), you can request deletion of your information. However, where there are legal obligations, some information must be retained for a defined period.

8.4 Right to Object to Processing

You can object at any time to the processing of your information for marketing purposes.

8.5 Right to Data Portability

You can request to receive your information in a machine-readable format.

To exercise these rights, write to us at the email address listed in the contact section below.

qg5f strictly operates for those aged 21 or above only. We do not knowingly collect or process personal information of anyone under the age of 21.

Age is verified at the time of registration, and if there is reason to suspect that an account holder is under 21, that account will be suspended immediately and the related information will be deleted. If a parent or guardian believes their minor child has registered on our platform, please contact us without delay.

qg5f reserves the right to amend or update this privacy policy as needed. If any significant changes are made, we will:

• Publish a new version on this page with the updated date noted.
• Send a notification to the registered email address for important changes.
• Continued use of the platform after any changes will be considered acceptance of the new policy.

We recommend that you review this page regularly. If you disagree with any change, please contact us or request to close your account.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. We provide assistance in Bengali and English 24 hours a day, 7 days a week.

We generally respond to information rights requests as quickly as possible. For more details, visit our FAQ page or Responsible Gaming page.